MAM Service: all errors are eliminated
Recently, due to extraordinary circumstances we had experienced system malfunction with Admiral.MAM accounts which affected the calculation of orders that are subject to a Volume Fee (Admiral.MAMI and Admiral.Control).
We sincerely apologize for any inconveniences caused by blocking transactions in MAM system (this was necessary measure) and do appreciate your tolerance in waiting for resolution of the technical issues from our side. As for now all transfers in MAM systems are unlocked.
Please also receive our deep apologies for confusion caused by closing your trades earlier today at the market opening. This have been announced earlier on website (http://www.fxservice.com/company_news/admiral-markets-mam-service) and we've sent you a e-mail via internal MetaTrader terminal mail system informing about this actions. Such measures were required in order to bring service back in proper accurate operation, and we took all possible measures to prevent this from happening in future.
We would like to state that as for now MAM service is functioning normally, all errors were eliminated. We deeply value your relationship with Admiral Markets and we are committed to providing you with the highest level of service, for this reason you may choose between 2 options as a resolution of this issue:
1) All your closed orders could be restored by the "close price" without loss of spread; Requests must be submitted to your personal manager (via phone or e-mail) until 12:00 EET (GMT+3) tomorrow, 01/04/2014 (1st of April, 2014); Please be advised that reimbursing only occurs for the negative trades that are automatically closed by Admiral Markets.
2) All your loss-making trades could be reimbursed. These requests must be submitted as well to your personal manager or local office (via phone or e-mail). In case we don't receive confirmation from you to apply 1st option or confirmation will be received later than stated time, we could be able to proceed only with reimbursement of your negative trades (orders closed with profit are not subject for reimbursement) and it will be done during 01/04/2014 (1st of April, 2014).
Thank you very much for your understanding and please accept again our sincerest apologies for any inconvenience caused. If possible, please don't wait for our managers to contact you and submit your choice on your own (the best way will be both sending e-mail to your local office and contacting your manager)
Admiral Markets Team.